Not All Chatbots Are the Same
A look under the hood at all things Nivi
Not All Chatbots Are the Same
It’s 2022, and health technology has been evolving at a rapid pace. So it should come as no surprise that there are a plethora of health chatbots active worldwide—of which askNivi is just one. But as we continue to add new features and capabilities to the askNivi platform, we’ve been thinking about how it stands out in a crowded marketplace. Especially as it pertains to a customer’s perspective; after all, how do you know which chatbot is right for your company? Upon reflection, we think the answer lies with you—your needs, your purpose, and your objectives. In other words, picking the right chatbot for your company should mean differentiating chatbots based on one key characteristic: functionality.
Let’s dig into what we mean by that. When seeking out a chatbot that will add value to your organization or team, look for features that contribute to your overall goals. Ask yourself questions like… What job does the chatbot allow my team to do better, faster, or cheaper? How does this chatbot help us achieve our purpose or objective? What chatbot functions do we need to be successful? These questions may sound basic, but they are far from it—because it’s not always clear what value and features a chatbot does, and does not, offer. At Nivi, we strive to set the standard.
Thanks for reading Nivi’s Newsletter! Subscribe for free to receive new posts and support my work.
When considering which chatbot experience will help drive to your project’s outcomes, does the chatbot do this:
Maintain the content live and available to users 24/7 after your grant or contract has ended
Reach out to users proactively, re-engaging users based on your program priorities and their health objectives
Remember where each user was last in their health journey, when re-engaging users
Aggregate the collective efforts of other customers’ health journeys, provider networks, products, and services, complementing and contributing value to your own objectives
Expand language capabilities over time, currently available in English, Hausa, Hindi, and Swahili (and plans to add more soon!)
Use anonymized and aggregated engagement and behavior data to generate insights about population knowledge on health drivers, health product awareness, and demand for health services
Nivi does all the above.
If you’re looking to build an audience, gain insights into your existing audiences, make geo-referenced referrals to providers for specific health issues, nurture awareness of a health priority, or digitize your customers’ engagement or buying options, askNivi is right for you. Moreover, by choosing askNivi to be your preferred chatbot, you gain access to curated, high quality health information; educating users and building awareness on some of the most important health issues of our time—from HIV, HPV, TB and malaria, to unplanned pregnancy, menstrual health, and maternal mortality.
Partnership with Amazon Web Services
We have an exciting update to share: Nivi has recently partnered with Amazon Web Services (AWS)! AWS is collaborating with Nivi as part of its Health Equity Initiative (HEI), a program that offers credits and customized technical expertise to selected organizations around the world that want to use AWS services to improve health outcomes and health equity, as well as work toward the United Nations’ Sustainable Development Goals (SDGs) for 2030—an obvious match for Nivi and its partners.
For the rest of the year, Nivi will assist AWS in harnessing the power of health-related data to address long-standing social and structural disparities through new and existing endeavors: employing new, personalized techniques to drive users in India to family planning services; incorporating a workflow to better support healthcare providers; building an analysis engine that visualizes user engagement from the moment of contact to uptake of services; and much, much more. In its pursuit of marrying health information and service provision with technological innovation, Nivi is proud to be recognized for its ongoing health equity efforts.
Thoughts after a Devex World Talk
The year is more than halfway through, and we just wrapped up a midyear review. So naturally, here at Nivi, we are in a reflective state of mind. In July, Nivi’s co-founder and Chief Business Officer, Ben Bellows, was invited to speak at Devex World in Washington, D.C. For many of those attending in person, it was their first time gathering to network and confer with colleagues outside of Zoom (an opportunity in which masking and COVID testing played no small part).
In his talk, Ben relayed the history of Nivi: its origins, its founding, and its future. Since its establishment in 2016, Nivi has experienced increasing success in bridging the gap between the development space and other sectors. Digital solutions, as Ben puts it, satisfy urgent needs in individual wellbeing and healthcare systems, alike—confirming what he surmised, years ago, when his maternal health digital endeavor in Nairobi, Baby Monitor (launched in partnership with fellow Nivi co-founder, Eric Green), not only matched the quality of care achieved by nurses in prenatal visits, but exceeded it in several mental health indicators. When users can both share and receive health information, anonymously and instantaneously, there’s an opportunity to respond to need and drive health outcomes; making digital tools like askNivi a huge advantage in areas like sexual and reproductive health—where privacy and anonymity are invaluable to users of many ages and backgrounds.
As askNivi matures, so too do its capabilities. A rapidly expanding digital marketplace, a growing network of partners, a focus on self-care and real-time technical pivots allow it to stand out in a sea of existing automated chat services. But more importantly, they allow it to tap into four core principles of health: agency, autonomy, empowerment, and informed choice—all of which are integral components of the askNivi platform, and will only strengthen in the coming years. To learn more about how human-centered digital platforms like askNivi can improve on your business ventures while advancing public health and human rights, globally, listen to Ben’s talk directly—available on YouTube, wherever you are located.
Thanks for reading Nivi’s Newsletter! Subscribe for free to receive new posts and support our work.